Goods exchange and return conditions:
- the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, attached software, etc...);
- the right does not apply to audiovisual products or sealed computer software (including those attached to hardware material), once opened;
- the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc...); to limit damage to the original packaging, we recommend, when possible, placing it in a second box;
All return costs of the products are expressly borne by the consumer, who, via his own courier, will forward them to the logistics structure of Sellezo srl via Emilio Boni 17D, 59100 Prato, subject to the essential return authorization which will be assigned from Sellezo srl via e-mail together with the application opening number:
- the shipment, until receipt is certified in our warehouse, is under the complete responsibility of the customer;
- in the event of damage to the goods during transport, Sellezo Srl will notify the customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the withdrawal request;
- Sellezo Srl is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;
Without prejudice to any restoration costs for ascertained damage to the original packaging, Sellezo Srl will reimburse the customer the amount already paid relating to the value of the goods (accessory costs such as transport and cash on delivery are excluded from the reimbursement and remain the responsibility of the customer). customer), within 14 days of the return of the goods, in the same payment method chosen for the purchase, upon communication of the bank details by the customer or to send back the product or item requested in the exchange of goods.
The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Sellezo Srl ascertains:
- the lack of the external packaging and/or the original internal packaging;
- the absence of integral elements of the product (accessories, cables, manuals, parts, ...) or anomalies in the product itself;
- damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, Sellezo Srl will return the purchased goods to the sender, charging the shipping costs to the sender.
The right of withdrawal is excluded in the following cases:
- The customer who purchases for purposes related to his work activity (for example: instrumental use, resale, etc.) and who therefore communicates his VAT number to the supplier;
- Purchase of packaged products whose original packaging has been tampered with or damaged by the customer;
- Purchase of products whose price is linked to fluctuations in financial market rates that the supplier is unable to control;
- Purchase of goods made to measure or personalized or which, by their nature, cannot be returned or risk deteriorating or expiring rapidly;
- Foodstuffs;
- Products bearing a security seal opened by the customer;
- Products used by the customer himself no longer. salable as new;
- Products damaged by the customer;
- Gift cards;
- Goods shipped and not yet collected under penalty of paying the shipping cost alone multiplied by two (round trip).
How to make a return:
• Log in to your Sellezo account.
• Go to the "Order History" selection and once you have selected the order number and the item you wish to return, send an email to helpdesk@sellezo.com adding any reasons.
• You will receive an email accepting the return within 48 hours.
• Send the product to our shipping warehouse via Emilio Boni 17d, 59100 Prato.
• You will receive the refund within 14 days of the package returning to our warehouse subject to the conditions stated above.
How to make an exchange:
• Log in to your Sellezo account.
• Go to the "Order History" selection and once you have selected the order number and the item you wish to replace, send an email to helpdesk@sellezo.com adding in the email the size or item you wish to obtain as a replacement
• You will receive an email accepting the exchange within 48 hours.
• Prepare the package and send it to our shipping warehouse via Emilio Boni 17d, 59100 Prato.
• In the event of a price difference, if the product chosen costs more than the one returned, we will send you a link after confirmation of the new modified and updated order with which you can pay this difference.
• Once we have received the goods and verified that all the conditions of the object indicated above are compliant, we will proceed with the shipment of the new item chosen as a replacement
