The right of withdrawal is regulated pursuant to articles 45 to 67 of Legislative Decree 206/2005 (consumer protection in contracts concluded at a distance).
The right of withdrawal can be exercised by the customer-consumer (i.e. a natural person who purchases the goods for purposes not attributable to his professional activity, or does not make the purchase by indicating a VAT number reference in the order form) within and no later than 14 working days from receipt of the ordered goods and without prejudice to what is indicated below.
The right of withdrawal is however subject to the following mandatory conditions:

- the request to exercise the right of withdrawal must be received within the established deadlines by fax, telegram or e-mail. Any type of communication (including a complaint) must be followed up, under penalty of forfeiture, within 48 hours by a registered letter with acknowledgment of receipt; a small comment on what happened is welcome, even if not necessary and obligatory;

- the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, attached software, etc...);

- the right does not apply to audiovisual products or sealed computer software (including those attached to hardware material), once opened;

- the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc...); to limit damage to the original packaging, we recommend, when possible, placing it in a second box;

All return costs of the products are expressly borne by the consumer, who, through his own courier, will forward them to the logistics structure of Sellezo srl via Emilio Boni 17D, 59100 Prato, subject to the essential return authorization which will be assigned from Sellezo srl via e-mail together with the application opening number:

- the shipment, until receipt is certified in our warehouse, is under the complete responsibility of the customer;

- in the event of damage to the goods during transport, Sellezo Srl will notify the customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the withdrawal request;

- Sellezo Srl is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;

Without prejudice to any restoration costs for ascertained damage to the original packaging, Sellezo Srl will reimburse the customer the amount already paid relating to the value of the goods (accessory costs such as transport, customs duties, delivery services to the plan, delivery by appointment and other types of delivery or laboratory services which remain the responsibility of the customer), within 14 days of the return of the goods, in the same payment method chosen for the purchase, upon communication of the bank details by of the customer.

The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Sellezo Srl ascertains:
- the lack of the external packaging and/or the original internal packaging;
- the absence of integral elements of the product (accessories, cables, manuals, parts, ...) or anomalies in the product itself;
- damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, Sellezo Srl will return the purchased goods to the sender, charging the shipping costs to the sender.

The right of withdrawal is excluded in the following cases:
- The customer who purchases for purposes related to his work activity (for example: instrumental use, resale, etc.) and who therefore communicates his VAT number to the supplier;
- Purchase of packaged products whose original packaging has been tampered with or damaged by the customer;
- Purchase of products whose price is linked to fluctuations in financial market rates that the supplier is unable to control;
- Purchase of goods made to measure or personalized or which, by their nature, cannot be returned or risk deteriorating or expiring rapidly;
- Foodstuffs;
- Products bearing a security seal opened by the customer;
- Products used by the customer himself no longer. salable as new;
- Products damaged by the customer;
- Gift cards;
- Goods shipped and not yet collected under penalty of paying the shipping cost alone multiplied by two (round trip).